[*BCM*] stolen bianchi pista

[Basil Sharpe]

Still, that is a good lock you had.  I'd send it in anyway, show them
either 

 

Kryptonite Corp 

437 Turnpike St Ste 2

Canton, MA 02021-2758 United States (Map)

 

Phone: 781-828-6655

 

Instead of customer service ask for one of these people by name, talk
with them, plead your case then send the broken lock and a replacement
estimate of a new bike or your original receipt with the broken lock.
Mention your part of a big bike group, that you've heard their locks are
unbreakable or they replace the bike etc etc etc.  Kryponite spends a
lot on promoting their products.  As a customer who says good things
about them, the 600 hundred they will spend on your bike is a bargain
for them since you'll tell everyone about it.  They spend far more
trying to the message out that you will tell everyone after they replace
your bike.  Your bargain advertising at it's best.

 

Good luck

 

Kryptonite Corp 

Manager

Ms Lisa L Dumas 

Director

Ms Roberta Fahey 

 

Manager

Ms Cherie Myatt 

Vice-President; VP Systems

Daryl Slater 

Vice-President; VP Systems

Ms Lillian Zane 

Managing Director

Mr Steve Down 

Chief Executive Officer

Mr Michael Zane 

 

 

-----Original Message-----
From: bostoncriticalmass-bounces at bostoncriticalmass.org
[mailto:bostoncriticalmass-bounces at bostoncriticalmass.org] On Behalf Of
Ari Pollak
Sent: Wednesday, August 29, 2007 2:35 PM
To: Boston Critical Mass
Subject: Re: [*BCM*] stolen bianchi pista

 

That's only for the higher-end U-locks.

 

 

On Wed, 2007-08-29 at 14:23 -0400, Basil Sharpe wrote:

> Doesn't Kryptonite have some sort of a policy where you return the

> broken lock and they will pay for the bike?

 

 

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