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<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Still, that is a good lock you had. I'd send it in anyway, show
them either <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Kryptonite Corp <o:p></o:p></span></font></p>
<p class=MsoPlainText><st1:Street w:st="on"><st1:address w:st="on"><font
size=2 face="Courier New"><span style='font-size:10.0pt'>437 Turnpike St Ste
2</span></font></st1:address></st1:Street><o:p></o:p></p>
<p class=MsoPlainText><st1:City w:st="on"><font size=2 face="Courier New"><span
style='font-size:10.0pt'>Canton</span></font></st1:City>, <st1:State w:st="on">MA</st1:State>
<st1:PostalCode w:st="on">02021</st1:PostalCode>-2758 <st1:country-region
w:st="on"><st1:place w:st="on">United States</st1:place></st1:country-region>
(Map)<o:p></o:p></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Phone: 781-828-6655<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Instead of customer service ask for one of these people by name, talk
with them, plead your case then send the broken lock and a replacement estimate
of a new bike or your original receipt with the broken lock. Mention your
part of a big bike group, that you’ve heard their locks are unbreakable
or they replace the bike etc etc etc. Kryponite spends a lot on promoting
their products. As a customer who says good things about them, the 600
hundred they will spend on your bike is a bargain for them since you’ll
tell everyone about it. They spend far more trying to the message out
that you will tell everyone after they replace your bike. Your bargain advertising
at it’s best.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Good luck<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Kryptonite Corp <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Manager<o:p></o:p></span></font></p>
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padding:3.0pt 9.0pt 3.0pt 9.0pt'>
<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Ms Lisa L Dumas <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Director<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Ms Roberta Fahey <o:p></o:p></span></font></p>
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<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Manager<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Ms Cherie Myatt <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Vice-President; VP
Systems<o:p></o:p></span></font></p>
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<td valign=top bgcolor=whitesmoke style='border:none;border-bottom:solid #E0E0E0 1.0pt;
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Daryl Slater <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Vice-President; VP
Systems<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Ms Lillian Zane <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Managing Director<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Mr Steve Down <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Chief Executive
Officer<o:p></o:p></span></font></p>
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background:whitesmoke;padding:3.0pt 9.0pt 3.0pt 9.0pt'>
<p class=MsoNormal><font size=1 color="#333333" face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:#333333'>Mr Michael Zane <o:p></o:p></span></font></p>
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<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>-----Original Message-----<br>
From: bostoncriticalmass-bounces@bostoncriticalmass.org
[mailto:bostoncriticalmass-bounces@bostoncriticalmass.org] On Behalf Of Ari
Pollak<br>
Sent: Wednesday, August 29, 2007 2:35 PM<br>
To: Boston Critical Mass<br>
Subject: Re: [*BCM*] stolen bianchi pista</span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>That's only for the higher-end U-locks.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>On Wed, 2007-08-29 at 14:23 -0400, Basil Sharpe wrote:<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>> Doesn't Kryptonite have some sort of a policy where you return the<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>> broken lock and they will pay for the bike?<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>_______________________________________________<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Boston Critical Mass mailing list<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>list@bostoncriticalmass.org<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>http://bostoncriticalmass.org/list<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>To unsubscribe email list-unsubscribe@bostoncriticalmass.org<o:p></o:p></span></font></p>
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